# Exworks.ai

> The AI Workforce for Global Logistics. Exworks.ai is the enterprise AI workforce platform for global logistics. Build, run and govern AI workers for freight forwarders, ocean carriers, air cargo, warehouses and trucking — live in production in 45 days, on top of your existing TMS, ERP and CRM.

## What Exworks does
- **Build:** Design agents and workflows on a visual canvas — sources, rules, AI steps, human checkpoints and actions — connected to the right data from day one. Every AI step emits confidence and a trace.
- **Configure:** Give each step exactly the tools, context and boundaries it needs. Pick the model, scope the connectors, set the confidence floor. Changes ship as reviewed versions — never silent edits.
- **Run:** Deploy AI workers into production across systems and departments. Decisions land where your team already works — email, Teams, your TMS — with humans in the loop exactly where you want them.
- **Monitor & improve:** One control tower for your whole AI workforce. Revenue retained, hours saved, human load and goal attainment — every number linked to the decision traces behind it.

## Who it is for
- [Exworks.ai for Freight forwarders & 3PLs](https://exworks.ai/who-is-it-for/freight-forwarders): Forwarders live in the inbox. Exworks reads inbound RFQs, bookings and pre-alerts, prices them against your tariffs, opens shipment files in your TMS, and watches every account for silent drift — so your desks spend their day on customers, not copy-paste.
- [Exworks.ai for Ocean carriers & NVOCCs](https://exworks.ai/who-is-it-for/ocean-carriers): Carriers juggle bookings, equipment, VGM, SI cut-offs and arrival notices across thousands of shipments a day. Exworks' AI workers process the paperwork, chase missing documents, and alert customers before a delay becomes a dispute.
- [Exworks.ai for Airlines & air cargo operators](https://exworks.ai/who-is-it-for/air-cargo): Air cargo moves in hours, not weeks. Exworks answers capacity requests, validates HAWB and MAWB data, matches pre-alerts and keeps every stakeholder updated on milestones — at the speed of the flight schedule.
- [Exworks.ai for Warehouses & contract logistics](https://exworks.ai/who-is-it-for/warehousing): Warehouse teams spend hours on appointment requests, WISMO emails and order exceptions. Exworks books dock appointments, answers “where is my order” instantly from your WMS, and resolves exceptions before they hit the floor.
- [Exworks.ai for Trucking companies & brokers](https://exworks.ai/who-is-it-for/trucking): Brokers and carriers win or lose on response time. Exworks quotes spot loads, handles tenders, confirms appointments, collects PODs and audits carrier invoices — keeping margin floors and service levels intact.

## AI workers
- **Quoting Desk:** Quotes read, priced and drafted in minutes.
- **Retention Specialist:** Drift caught in Monday briefs — not in QBRs.
- **Collections Agent:** Chasing runs end-to-end. Disputes go to a human.
- **Growth Analyst:** Ranked, briefed leads from your own shipment data.
- **Order-to-TMS Clerk:** Inbound orders become complete shipment files. Nobody typing.
- **Inbox Triage:** Every inbound message routed within 5 minutes.

## Certified workflow library
- **Commercial & sales:** Churn prevention, Expansion, RFQ & quoting, Spot rate desk, Tender & RFP manager, Booking intake, Quote follow-up & win/loss, Agent & partner negotiation, Customer onboarding, Rate sheet & tariff management
- **Operations:** Order to TMS file, Book capacity, Ground & appointments, Track & trace, Disruption recovery, Change request handler, Document intake, HBL & HAWB drafting, Customs filing readiness, Pre-alert & milestone manager, Equipment & container manager, Arrival notice processing, Missing-document follow-ups
- **Customer service:** Inbox triage, Customer inquiries (WISMO), Proactive alerts, SLA & response monitor
- **Finance:** Invoice audit, Dispute packets, Billing inquiries, Payment collections, Document collection, Accessorial validation, Accrual & cost reconciliation, Agent settlement

## Trust & governance
- **Trust & governance** (Is it safe?) Signed boundaries the AI cannot override — enforced at the connector, not in the prompt. Margin floors, DG forced review, scoped permissions.
- **Control tower** (Is it working?) One view of the whole AI team. Honest metrics with a decision trace behind every number — aggregates can be faked, traces can't.
- **Human in the loop** (Am I in control?) Supervised, ramping or autonomous — you choose per workflow. Promotions happen on eval evidence, and every decision is reversible.
- **Brain & learning** (Does it improve?) Structured memory and governed promotion. Every human edit becomes a learned rule — reviewed before it affects a run. Never silent fine-tuning.

## Deployment
Your first AI worker in production in 45 days. Not an IT project. Exworks engineers deploy alongside your team, on top of the systems you already run.
- Day 1: Map the use cases and workflows — Pick the job with the highest value — together.
- Day 10: Connect — Governed connectors into TMS, CRM, email, pricing.
- Day 20: Build & evaluate — Certified blocks, adapted to your rules. Evals set the bar.
- Day 30: Testing and improvements — Every action passes a human checkpoint. The worker learns.
- Day 45: In production — Promoted on evidence. Measured on one shared scoreboard.

## FAQ
### What is Exworks.ai?
Exworks.ai is an enterprise AI workforce platform built for global logistics. It lets freight forwarders, ocean carriers, air cargo operators, warehouses and trucking companies build, run and govern AI workers that handle quoting, bookings, documentation, customer service, retention and finance workflows on top of their existing systems.

### How long does it take to deploy Exworks?
The first AI worker is typically in production within 45 days. Exworks engineers map the workflow with your team, connect your systems, adapt a certified workflow to your rules, run it in supervised mode, and promote it to production on evaluation evidence.

### Do we need to replace our TMS, ERP or CRM?
No. Exworks is a system of action that sits on top of your systems of record. It reads live context from your TMS, ERP, CRM, email and carrier connections, and writes back through governed connectors with scoped permissions.

### How does Exworks keep AI decisions safe and auditable?
Every workflow has hard guardrails enforced at the connector level, explicit human checkpoints, and a maturity mode (supervised, ramping or autonomous). Every AI step emits a confidence score and a decision trace, and the full audit trail can be exported for compliance.

### Which logistics workflows can Exworks automate?
More than 40 certified workflows across commercial, operations, customer service and finance — including RFQ & quoting, spot rates, booking intake, order-to-TMS, track & trace, disruption recovery, customs readiness, HBL/HAWB drafting, WISMO inquiries, invoice audit, payment collections and churn prevention.

### Where do humans stay in the loop?
Wherever you decide. Human checkpoints are first-class steps in every workflow, and decisions land in the tools your team already uses — email, Microsoft Teams or your TMS. Each reviewer decision is captured as structured feedback that improves the next run.

## Contact
- Website: https://exworks.ai
- Email: hello@exworks.ai